Please follow the following steps when a guest arrives to check-out:

1. Check out in Cloudbeds

2. Ask if the guest would like to have transport arranged and if they have used minibar items on the last day. 

3. Ask manager to quickly check minibar + room + towels

4. Check invoice in Quickbooks: Look up the guest's invoice by looking for the name or Cloudbeds Booking number. Print/e-mail invoice if there is still a balance and collect payment

*** If a payment is collected in cash, please put the cash in an envelope, seal the envelope and attach to invoice. 

After guest check-out: To process payment in Buku Kas -> Go to quickbooks and find the guest -> Fill in 1. Service date, 2. Product/services "Villa Rental", 3. Amount: IDR amount. -> SAVE & SEND. Click "Receive payment", Payment method ''Cash'', Reference number: "name of FO staff", Desposit to ''Cash anema''. Put money in the safe.

****If a payment is collected by Credit Card machine, print out invoice in cloudbeds 2x, print out CC machine receipt 2x, Attach 1 to guest invoice and attach 1 to our invoice.  Add note to Cloudbeds with ''Paid by Credit Card".

After guest check-out: To process payment in Buku Kas -> Go to quickbooks and find the guest -> Fill in 1. Service date, 2. Product/services "Villa Rental", 3. Amount: IDR amount. -> SAVE & SEND. Click "Receive payment", Payment method ''Credit Card'', Reference number: "name of FO staff", Desposit to ''Credit card account''. -> Save and close. 

4. Collect the keys from the guest
6. Inform the guest that they will receive a review request via mail tomorrow. 

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